Privacy Policy

Whythra Pathfinders/Running Tours Cornwall

Our commitment to Privacy

Introduction

Whythra Pathfinders ("WP, we", "our", "us") take the protection of the data that we hold about our customers seriously and will do everything possible to ensure that data is collected, stored, processed, maintained, cleansed and retained in accordance with the Data Protection Act (DPA) 1998 up to 24 May 2018 and the General Data Protection Regulation (GDPR) on and from 25 May 2018 (Data Protection Legislation).

Please read this privacy policy carefully to see how WP will treat the personal information that you provide to us either when using this website (www.runningtourscornwall.co.uk, www.whythrapathfinders.co.uk or in other correspondence when we collect data from you (including via email). We will take extreme care to keep your information secure and to prevent any unauthorised access.

The website is maintained by Whythra Pathfinders (WP). For the purposes of data protection legislation, WP is the data controller.

This policy explains how the information we collect about you is used and kept securely. It also explains your privacy choices when using our website as well as your right to access your information under Data Protection Legislation.

The information we collect about you

We may collect the following information about you through our website:

• Your name, email address, postal address and any other information you voluntarily provide to us via our website and online forms.
• Your IP address (which is a unique identifier that computers and devices used to identify and communicate with each other) which is automatically recognised by the web server.
• 
  

The information provided to us

In agreeing to book a tour we us, we will collect certain information about you which will include your name, date of birth, gender, email address, address, telephone number and any medical or dietary information. We will also collect the full name, address and telephone numbers of an emergency contact nominated by you. 

How we use your information

We may use your personal information for several purposes, including:

• Administer your involvement in a booking that has been made.
• To fulfill a contract with you if you become a registered athlete;
• To notify you about  important updates and information if you have agreed to join our mailing list
• To deal with your requests and enquiries;
• To contact you for reasons related to your enquiry;
• To create meaningful, actionable analysis on an anonymised basis.

Our legal bases for processing your information

Whythra Pathfinders key purpose it to encourage and enable runners to participate in dedicated running tours at a level appropriate to their ability and fitness.

Therefore, will process it on the basis of legitimate interest of administering your involvement in the tours you have expressed interest in.

Marketing

When we receive your permission to collect information from you, we will send you only relevant information about our products and services. We will give you the opportunity to opt in to any such communications and will tell you how you can opt-out at any time. We will never sell your information!

Protecting your information.

By submitting your personal data, you agree to the storing and processing. We will take all steps to ensure that your data is treated securely and in accordance with this privacy policy. We use up-to-date industry procedures to protect your personal information. We also protect the security of your data using Secure Sockets Layer (SSL) encryption technology.

Your rights Finding out what information WP holds about you

 Under the Data Protection Legislation, you can ask to see any personal information that we hold about you. Such requests are called data subject access requests. If you would like to make a subject access request, please contact us at XXXXXXXXXXXXX or write to us at:

Data Protection
Whythra Pathfinders

NEED AN ADDRESS

NEED AN ADDRESS

NEED AN ADDRESS
NEED A POSTCODE

You will also need to provide two forms of identification, for example, driving licence, utility bill or passport and, if appropriate, any about the source or location of the information you are requesting.

Right to be forgotten

In certain circumstances you can request us to delete all information we hold which identifies you. You can make this request at any time by emailing needanemail@whythrapathfinders.co.uk but please note we may be compelled to maintain your information due to specific legislative or regulatory requirements.

Data corrections

You have the right to require us to correct any inaccuracies in your data free of charge. You can also exercise this right at any time by contacting us at needanemail@whythrapathfinders.co.uk and:

• providing us with enough information to identify you; and
• specifying the information that is incorrect and what it should be replaced with

Data retention

 Any data that we collect from you will be deleted in accordance with timescales set out below:

Type of Data Date of deletion

Whythra Pathfinders Web Enquiry - Four years after an individual has not had any further interaction with the   organisation.

Customers booked on a WP tour

This information will be anonymised after the four-year period referred to above.

Complaints and contacts

If you have any concerns or complaints in relation to how the WP collects and/or processes your personal data, you should contact the Whythra Pathfinders in the first instance

Please use the same details to contact us with regard anything included in the Privacy Policy.

If you are dissatisfied with how your concern/complaint is dealt with by WP, you have the right to report your concern/complaint to the Information Commissioners Office (www.ico.org.uk).

Changes to our Privacy Policy

We regularly review our Privacy Policy and updates will appear on this page when necessary. This Privacy Policy was last updated in August 2020.